Individual Fun Bus travel packages are not refundable once deposited or purchased. Refunds will be issued ONLY if Creative Coach Company cancels the trip due to limited interest, or if the event promoter cancels a ticketed event and it is not rescheduled. Funds are returned in the same manner as the original payment was made. In the event of a medical or other personal emergency, and with proper notification, Creative Coach staff will attempt to transfer tickets to customers on the waiting list. Refunds will be issued after a full transfer has been made. Transfers are performed at no cost, but are not guaranteed. All individual tickets are fully transferable to a substitute passenger or can be resold to others. Funds cannot be transferred from “trip-to-trip” or “date-to-date”.
Motorcoaches charter or travel dates for private groups are not considered to be guaranteed until receipt of 50% deposit and a signed contract. The deposit and signed contract are due within 10 days of contract receipt. Event tickets and/or hotel reservations cannot be secured until the deposit is received. The balance of the trip is due 30 days prior to departure. In the event of a cancellation, all but 10% of the total trip is refundable up to 30 days before departure. There are NO REFUNDS for any cancellations less than 30 days before departure. The cost of event admission tickets purchased on behalf of the group is not refundable. The tickets will be forwarded to the coordinator of the group in the event of a cancellation.
WINTER WEATHER TRAVEL POLICY
If we have a ticketed event scheduled, we will always go unless the event itself is cancelled. If there is a general “Level 3” weather emergency declared and we elect not to travel due to weather or national emergency (such as Sept. 11) to a casino or other non-ticketed destination, it is considered a postponement and you can either transfer to any similar trip or request a refund. Expect that the Fun Bus will travel unless you are contacted by phone on the morning of departure.
In addition, we DO NOT CALL unless there is an actual cancellation or postponement. We never cancel based on weather forecast-only on an actual occurence. A final decision on any trip is not made until the morning of that trip. We have an attendant available at 6am to make calls to the affected customers. We also do not offer refunds or transfers due to a personal decision not to travel.